Using Restore Deleted Issues app you can track, audit, search deleted issues and recover useful information.
After installation, Restore Deleted Issues app will start tracking deleted issues in your Jira and when an issue is deleted, it will be stored in our system for further reference.
Product Backlog is a living artifact. It doesn’t stay constant and it continuously changes over time. During a work day or a week, you may add new issues to the backlog, modify some already open issues, change the priorities, reorder the issues and so on.
Although it is not a common practice, you may also need to delete the issues that are no longer valid so that you can have an up-to-date backlog. But what if you need to have a look at these deleted issues? They may become valid again due the changes in the plans, circumstances and you may need to reopen them or you may need to take a report of these deleted issues, look when and by whom they are deleted and evaluate it. In some extreme cases, a group of issues may also be deleted accidentally and you may find yourself in an unpleasant situation and getting these issues back may be your best way out.
By default, Jira has a built-in feature to restore a deleted project (that has been in trash for less than 60 days) and its content including issues. However, if you delete issues in an active project, there is no built-in feature in Jira to track and restore these issues.
As a solution, Restore Deleted Issues app keeps track of deleted issues and allow you to recover them. In order for this app to work, the app must have been installed before the issue is deleted.
After you install this app,
Both bulk and single issue deletions are logged
You can see when and by whom issues are deleted
You can recover summary, description, comments except attachments
Jira admins can use this app and they can reach all the deleted issues from the admin page: “Restore Deleted Issues”.
1. Search Deleted Issues
You can search issues by project, deleted by or date. In list view issue key, summary, deleted user, date information are displayed. You can sort the list by clicking on the title of the each column.
2. View Deleted Issue Details
You can view details of an issue by clicking on View link under the “Actions“ column. A page will pop up displaying description, comments, reporter, assignee, status and priority details of the deleted issue.
3. Restore Deleted Issues
You can restore the issue by clicking on Restore link under the “Actions“ column. The app will try its best to restore all the fields. In case you do not have permission to create an issue on the original project, you will be prompted to select another project. Since it is not possible to use the same issue key, the issue will be stored with a new key. The created issue key will be shown under “Restored As” column. You can click on it and see restored issue details in a new tab.
4. Delete Issues Permanently
If you want to permanently delete an issue from our system, you can click Delete link under the “Actions“ column. Be aware that permanently deleted issue details will be lost forever.