Support Policy and SLA

Support Channels

You can request support through one of the following channels:

We currently do not provide phone support.

Support hours

9:00 - 18:00 GMT, Monday to Friday

Support language

English

Time to first response

6 hours in working days

Support for paid apps

Our support includes the following for user with an active license:

  • Answering questions about product functionality

  • Investigating problems using our products. When a defect is identified, we will usually schedule a fix for the next release of our product

  • Suggesting workarounds and configuration changes where applicable

  • Collecting feedback and recording feature requests.(Please note that we offer no guarantee that a feature request will ever be implemented.)

Our support does not include the following:

  • Phone support

  • Training

  • Help with programming

  • Support for issues that are not related to our products

  • Creating patched for previous version of our products

Support for free apps

We offer limited support for our free apps, but we cannot guarantee we will responds to all requests.