You can request support through one of the following channels:
We currently do not provide phone support.
9:00 - 18:00 GMT, Monday to Friday
Time to first response
6 hours in working days
Support for paid apps
Our support includes the following for user with an active license:
Answering questions about product functionality
Investigating problems using our products. When a defect is identified, we will usually schedule a fix for the next release of our product
Suggesting workarounds and configuration changes where applicable
Collecting feedback and recording feature requests.(Please note that we offer no guarantee that a feature request will ever be implemented.)
Our support does not include the following:
Support for free apps
We offer limited support for our free apps, but we cannot guarantee we will responds to all requests.