Support Channels

You can request support through one of the following channels:

• Web-based support(registration required)

• Email to support@bloompeak.io

We currently do not provide phone support.

Support for paid apps

Our support includes the following for user with an active license:

• Answering questions about product functionality

• Investigating problems using our products. When a defect is identified, we will usually schedule a fix for the next release of our product

• Suggesting workarounds and configuration changes where applicable

• Collecting feedback and recording feature requests.(Please note that we offer no guarantee that a feature request will ever be implemented.)

Our support does not include the following:

• Phone support

• Training

• Help with programming

• Support for issues that are not related to our products

• Creating patched for previous version of our products

Support for free apps

We offer limited support for our free apps, but we cannot guarantee we will respond to all requests.